40 years of email triage
It’s not something many of us like dealing with. We spend our lives trying to reach inbox zero, deleting messages that shouldn’t have been sent to us, and trying to respond to key business messages that might have been better as a phone conversation.
email seems to be the bane of our lives – much more of an intrusion than social media seems to be. We constantly check our messages on our phone. We’re always on, always connected, always rushing to respond to that business critical email.
But was it always like this?
Not at all. If you’re lucky enough to remember the days before instant delivery of email straight to your inbox, you’ll remember the peace and quiet in your working day. What happened to the time we spent before we became productive?
Well here’s a timeline showing just how far we’ve come since that first email was sent:
1965: Email started from users logging on to the same host based mainframe
1966: Sage system had a limited form of email
1971: The first email sent using the @ sign from one DEC 10 to another
1978: the first email advertisement goes out over the university network
1982: The word email first used – and the first smiley emoticon used
1989: AOL’s “You’ve got mail” message recorded
1990: first spam started to appear from botnet machines
1997: Microsoft buys Hotmail (And releases the first version of Outlook)
1998: The film “you’ve got mail” is released and the term spam referring to junk email is added to the dictionary
1999: an email claiming that Bill Gates will give you money if you forward the email begins to circulate on the internet
2003: CAN-SPAM Act comes into force
2004 Internet acronyms officially recognised by Oxford English dictionary
2004: The ability to add other types of media to emails is introduced
2007: Gmail becomes available
Thanks to reachmail for the infographic that gave me the inspiration – and Wikipedia of course
As you can see fro this screenshot – even after 40 years. We still get it wrong sometimes.
Have we got it right yet? Like our 40 years of social media and the Internet – it seems like we’ve still got a heck of a long way to go!
Eileen is a social media consultant and author of Working The Crowd: Social Media Marketing for Business.
Contact her to find out how she can help your business extend its reach.
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Eileen Brown is the CEO at Amastra and Author of Working The Crowd: Social Media Marketing for Business. She also writes the Social Business column for ZDNet.
Amastra energises your social media strategy: to connect with your customers, identify influencers and gain advocates for your brand.
We work with you to enhance collaboration in the workplace and make your business social.
We help you implement social tools that change the way you connect and work.
We transform social engagement, improving satisfaction and perception about your brand.
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If you are losing opportunities as you do not have an effective engagement framework, crisis plan or social media strategy, call us. Amastra can help you change the way you connect.
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