Tag Archives: management

Stop tolerating the bad stuff and start living!


I’m a lot more tolerant than I used to be.  I’m much more calm and relaxed than I was 20 years ago.  i’ve learned to let things go.  I’ve learned to be authentic, I’ve learned to be me.


So several points on this blog post by Mark and Angel really resonated with me.  In being more authentic, I tolerate less destructive things in my life.  If you want to read the original post, the link is above – but here are my factors to succeed…

People who bring you down. – Don’t spend time dealing with people who are like emotional vacuum cleaners.  They suck energy out of you and grind you down until you are as miserable as they are.  Rise above it and keep calm

A work environment or career field you hate. – You’re at work a long time.  Surround yourself with people and leaders you respect.  Do work you enjoy and love.  Don’t get embroiled in politics, back biting or bitching.  It’s ok to say no.  Do not let yourself get bullied.  It is your job – not your life…

Your own negativity. – You have the power to change the way you feel.  Every new day can be a fresh start.  Celebrate the beauty of the new day, the drizzle, the crisp cold mornings, the fresh wind.  Enjoy nature.  Find something small to enjoy and turn around the cycle of negativity you’ve got into

Unnecessary miscommunication. – If you don’t know what someone wants ask them.  Ask for feedback.  Be kind with feedback.  Make someone happy, not frustrated with you.  Try to diffuse anger

A disorganized living and working space. – Tidy desk tidy mind.  Spend some time doing your life laundry and clearing out things you no longer need. Physical clutter often relates to emotional clutter.  See how much better you feel when everything is in its place

Pressure to fit in with the crowd. – Be your own person.  Try not to get talked into things you really don’t want to do.  It’s easy to say no – and very satisfying when you have done it.

Fear of change. –Feel the fear and do it anyway.  You might love the new way of doing things.  Do something every day that scares you – you might find that you’ve found something new you love

Being unprepared. – You will avoid the terror of getting things wrong and the humiliation afterwards.  If you’re prepared for anything, then you can conquer the world..

Inaction. –There are three types of people.  Those who make things happen, those who watch what happens, and those who wonder what happened.  Be one of the folks that makes things happen…

But most of all – be yourself.  You’re the best at it, and there is no one that can take your place…

Eileen is a social business strategist, ZDNet columnist and author of Working The Crowd: Social Media Marketing for Business. Contact her to find out how she can help your business extend its reach.

Credit: Noah Sussman


Appreciate and value your high performing teams


imageIt seems really logical.  If you appreciate someone they will perform better for you.  In sport, business and in personal relationships, positive affirmation bring great returns.

If you care about someone, and show that you care, then that person demonstrates this at work

Towers Watson asked the question: do you believe that you can positively impact the quality of an organisations products and services?

88% of engaged employees said yes, but only 33% of disengaged employees said yes


Positive feedback and encouragement works in an organisation and it’s really important to do this if you’re trying to change corporate culture.

Leading respectfully means empowering and recognising the achievements of the team.  Demonstrating respect gives teams a great boost. 

The Harvard Business review sums the positive feedback loop into 4 points:

  1. Do no harm
  2. Practice appreciation by starting with yourself
  3. Make it a priority to notice what others are doing right
  4. Be appreciative

I’d add a 5th point here… Pay it forward.

If someone lets you know how much they appreciate you, remember how that feels.  Remember how much more energised you felt.

Now go and pass that good feeling on to someone else in the workplace.  A kind word, even a ‘Thank You’ will make someone’s day. 

And hopefully they will pay it forward and make someone else’s working day just that little bit more bearable…

Credit: Enokson

Eileen is a social business strategist, ZDNet columnist and author of Working The Crowd: Social Media Marketing for Business. Contact her to find out how she can help your business extend its reach.

Companies are still ignoring social media

It’s quite amazing to think that even now – with all of the communications across several social media platforms that companies are still ignoring this powerful way of communicating.  I found Alterians annual survey report and infographic showing how far behind the adoption curve some marketers and companies are.  Here are some call outs from the report:

70% of marketers are unaware about the conversations that are going on about their brand.

30% of Marketers claim to have very little understanding of the conversations happening around their brand and 70% are not reporting regularly to management about conversations around their brand.

33% of web sites only serve as a corporate brochure – and are not designed to engage and encourage interaction

29% struggle to tie analytics back to the campaign strategy

Marketing also has challenges with IT when it comes to tool selection and implementation.  have a look at this graph from Alterians Annual survey report


I see a lot of discord between different teams when I’m working with clients.  Everyone wants to ‘own’ all parts of the social media strategy, tool selection and implementation.  Social Media managers and other roles should be spread across the organisation.  There should be roles in several different departments: HR, Legal, Technology, IT, Marketing, Communications, Business units etc.

It’s a co-ordinated approach.  No one should own the whole strategy or implementation.

Perhaps we should stop being so busy trying to implement everything ourselves and let our colleagues help with  social media implementation, strategy and on going management.  Don’t struggle alone

…After all – social media is all about community…

Eileen Brown is a social media consultant and author of Working The Crowd: Social Media Marketing for Business.

Contact her to find out how she can help your business extend its reach.

More positive feedback please?


Image credit: Flickr

When I’m mentoring someone I often get asked for my ‘honest feedback’  Often when I’m asked this, I’m tempted to grab the opportunity to point out all of the persons faults and areas for approval when what the mentee really needs to hear is reassurance and the knowledge that they are doing the right thing, going in the right direction.  They don’t want a knock back when they’re feeling vulnerable.  Leadership is all about managing people effectively, giving praise whenever possible and guidance when needed. 

So why do we find it so hard to give praise to humans.  We have no problem praising our dog when he’s done something well.  We are quick to reward our kids with praise and positive words when they have behaved properly.  So why do we struggle with giving someone a sincere compliment about their work?

The Manage your life blog has several tips for us to learn how to give praise.  Proper, effective praise – not mumbled or fumbled praise.  These points really resonate with me when I’m mentoring someone:

4. Look for something less obvious to praise

5. Don’t hesitate to praise people who get a lot of praise already.

6. Praise people behind their backs.

Giving praise costs nothing.  It makes the other person feel better, and their pleasure makes you feel better too.  Saying sorry costs nothing too.  Say sorry to repair relationships – sorry will go a long way to heal rifts.  Praise people highly, tell them how much you value their work and how valuable they are to you.  In the Learn This blog, one of the 50 ways to be more humble is to give and receive praise simply:

1. Use the response “It’s My Pleasure” when someone thanks you for doing something.

12. Appreciate others who learn something quickly and say so

13. Be quick to apologize when you do something wrong

34. Provide positive and encouraging feedback instead of criticism

38. Know how to accept praise with a simple thank you, don’t elaborate on it or talk more about it

All are positive affirmations that can be given to others.  All will make you feel better for saying it.  All of these, will brighten someone’s day. The Life Optimiser blog reminded me of Dale Carnegies quote which is still so true today:

“Abilities wither under criticism; they blossom under encouragement.”

Go on – make someone’s day.  Give them praise for their written work, praise for their actions, praise for themselves.  You’ll make their day…


Leading respectfully


Image credit: Flickr

I’m always interested to see what makes a great leader and what makes employees engaged, happy and really supportive.  I found this post from the Smart leadership blog and what makes employees engaged.  These 7 points really show the qualities I tried to have when managing teams:

    • Recognition: Thanking employees and acknowledging their contributions on a daily basis.
    • Empowerment: Providing employees with the tools, resources, training, and information they need to be successful.
    • Supportive feedback: Giving ongoing performance feedback — both positive and corrective.
    • Partnering: Fostering a collaborative working environment.
    • Expectation setting: Establishing clear performance goals and holding employees accountable.
    • Consideration: Demonstrating thoughtfulness, empathy, and kindness.
    • Trust: Demonstrating faith and belief in their employees’ skills, abilities, and decisions.

So many managers – especially new ones in role are keen to stamp their authority and either Micromanage or bully their staff as it makes the new manager feel that they are in control.  Giving your team respect – and guidance – so that they can benefit from your leadership is a much simpler way to get the results you need for your business.

If only more managers respected their teams.  Companies would have a lot less attrition and there would be a lot less stressed employees

Respect costs nothing.  But the pay back is enormous…


What not to do in meetings


Image credit Business and the Geek – leading better meetings

A lot of the meetings I’ve attended in the past could benefit from Steve’s post – especially internal office meetings.  how many of these faults do you recognise – or actually are guilty of yourself?  here are a few that gave me a wry smile

  • multitasking while talking.
  • being too casual.
  • Institute email rules.
  • Treat guests like guests.
  • Respect punctuality

Read the rest of the post here…

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Can you ever make your boss happy?

(Why are some of you yelling NO!?? Smile)


I came across this article which talks about what your boss won’t tell you.  There are some interesting points there.  Speaking up – not being a wallflower, and taking responsibility for your own actions.

I have a couple more based on my years of managing teams and individuals:

  • It’s not personal. Sometimes it’s just a business decision.  Its not always that your boss hates you or your work.  Often it’s just a decision based on finances or strategy.  Try not to let it get you down.
  • Bring me solutions not problems.  Often managers don’t have the time to work out issues.  They have other employees to look after.  Bring them a workable option and they are much more likely to say yes
  • It’s not about being visible.  Don’t stay late at work, just to be seen.  It ruins your work life balance and impacts on your leisure time.  Great managers respect this.  If they don’t then it’s time to speak out about your workload.
  • Tell me early when there’s a problem.  I will listen.  Don’t let a problem escalate into a major crisis
  • Praise costs nothing.  Neither do apologies.  Do both.  Freely

These are the guidelines that I’ve tried to stick with when working in a leadership role.  Hopefully your manager exhibits the same qualities.  Find another manager if they don’t…

… Or you could always come and work for me… Open-mouthed smile

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