Just how valuable are Twitter followers to your small business?

I saw an interesting infographic from Twitter the other day. It tracked the progress of a follow of a promoted tweet. There are some interesting statistics in this infographic which was produced by Twitter in conjunction with Marketprobe International.

73 percent of Twitter users follow a small to medium enterprise (SME) for updates on their products. If you are running a small business it is really important to keep in touch with your customers, and more importantly, your potential customers. keeping in touch with them will turn them into advocates. If they are not ready to buy from you just now, if they like you, they could still pass your message on to other potential customers.

85 percent of tweeters feel more engaged with an SME after following them. They are more likely to favourite your tweet, retweet it or have a direct conversation with you. The personal touch makes them feel much closer to you the brand. Your direct engagement with them will make them more likely to recommend you to others. 82 percent are more likely to recommend an SME they follow to friends.

72 percent of followers are likely to make a purchase after following a company.  Your followers become your advocates. They feel that they have a good relationship with you as an individual and also your brand. The personal touch from an SME makes them  feel more valued so their intent to buy from you is higher.

Here’s the full infographic from @twitterUKI_SME



Eileen Brown is a social media advisor at Amastra, a columnist at ZDNet and author of Working The Crowd: Social Media Marketing for Business. Connect with Eileen on Twitter and or contact her to find out how she can elevate your brand and help your business become more social.