You’ve probably seen this from several others. I assume that you’ve updated all of the links and RSS feeds already. Cos you’re organised aren’t you?
Here are the new links:
Or you can click the link at the top of the blog and get email updates instead. Fiendishly clever.
I suppose I’d better update all of my links too!…..
I got an email from Simon today asking all of the MOM gurus to have a look at this. (I thought it said MOM gnu’s until i found my glasses… oops). I think it should also be for CRM gurus too though…
The MOM-CRM Connector download is now live. The MOM-CRM Connector is a COM+ component for creating the necessary entries in Microsoft CRM and a Web service component for connecting to the MOM 2005 connector framework. The connector code is written in C# on the Microsoft .NET Framework. While MOM 2005 proactively monitors your IT services environment, it raises initial alert warnings that are filtered and forwarded with the Microsoft MOM-CRM connector to Microsoft CRM 1.2 Customer Service, where a trouble ticket is generated, and where you can assign, manage, and resolve the cases with automated routing, queuing, and escalation of service requests, along with case management, tracking, and auto-response e-mail.
This connector was developed for Microsoft by a Microsoft partner in Switzerland, Lambert Consulting