MSN Messenger – lost or stolen password (or secret question)


I get quite a few emails on this after my posts about MSN Messenger 7.0 beta (or 7.o betta as some people call it J )

Usually the mail consists of either the password being lost or stolen, maybe forgetting or losing the secret question, or an inability to access their MSN or Hotmail account.  Some people think that their account has been stolen or otherwise compromised.  So here’s what you can do to get it back…
What to do if somebody has stolen your MSN account

If somebody has stolen or “hacked” your account and changed all the login details, you will need to get in touch with a support team to get it back.

Getting your account back on MSN

Have you tried to reset your Password?

       Show me the three different ways to reset my Password

If all access details have been changed with your password:

       Go to the Passport member centre

       Answer ALL the profile questions

       In the Error Message box Type ACCOUNT STOLEN

       In the Additional Comments box tell them:
The time you last signed in successfully
A list of ALL your previous passwords

It is not possible to have your password reset if you supply incorrect information. The Passport team will take any attempt to steal passwords by this route very seriously.

Hopefully this will help you get your account back…