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Archive for the ‘Coaching’ Category

Reverse mentoring – the other point of view?

Posted by eileenb on November 3, 2009

Long before Microsoft, I used to work in a company that paired the very junior in the organisation with the very senior.  It served 2 purposes.

It helped the junior staff understand organisational challenges or running a medium sized business and gave them confidence in dealing with people working at much senior levels to them.  But more than that, it gave the organisational leaders an insight to the challenges of starting out in the organisation, the problems of junior menial tasks , lack of responsibility and decision making at lower grades.

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The most beneficial pairings were when young females were “mentors” to the senior male managers.  These young women had such a fresh approach to every day tasks that often, a totally new process was implemented.  A refreshing change.

But I thought that this approach was limited to smaller organisations, and the big guns stayed away.

 

 

So I was delighted to read that Dell have adopted this reverse mentoring approach where female middle managers coach the senior male leaders. 

The programme helps men to understand the ways in which women approach their roles and to develop appreciation for their different styles of working. Sales, for example, is typically seen as a function more suited to male traits, but women have key selling skills that are often over-looked such as listening, collaboration and diplomacy.
The pilot has helped to remove some of these misunderstandings and, given Dell’s male workforce, a greater appreciation of their female colleagues’ skillsets. The firm calls this ‘inclusive  leadership’,

What a brilliant piece of leadership Dell, a very refreshing approach to an age old problem of miscommunication and misunderstanding.

Thank you for taking the lead.  Now all of the other companies in the “Connecting Women in Technology” need to follow suit.  Because with the big guns in the Technology industry leading, many other smaller or less enlightened companies will eventually follow suit…

 

Posted in Coaching, Women in Technology | Leave a Comment »

Presentation style coaching: The feelgood factor

Posted by eileenb on October 29, 2007

I got a great email from Kris the other day.  I’ve been coaching others around the business who want advice on their presentation styles and helping them create a better experience for their customers.  Often its not what you say during a presentation, it’s the way you say it, and your stance, body language, tone and voice often have a lot to do with how the audience feels about you.  There are some excellent presentations which I’ve talked about in the past, tips to enhance your presentations, and lots of books on the subject.

For me it’s the way you start a presentation.  The words “Is it on yet?” or “can you hear me at the back?” often can put people off the presenter with his first sentence.  Saying “Umm”, “You know” or “So” at every juncture can drive the audience wild with irritation.  And often, we don’t realise that we’re doing this – until someone points these habits out to us. 

I’ll sit in on a session if I’m asked to give feedback, watching the way that the session is presented and making notes on the style used (not the content).  A fresh pair of eyes is sometimes all that’s needed when you’ve been presenting for a while.  And sometimes this feedback on someone’s style pays off well.

Last month, I talked to about 60 Microsoft Student Partners.  They’re the people still in University who evangelise to other students about Microsoft software.  I start my session using ALL of the worst presenter traits all rolled into one – until the audience are squirming with embarrassment and a desire to run out of the room.  it forms a great basis for coaching.  Kris was one of my volunteers during the session.  Here’s what he said:

Hello Eileen,

I’m not sure how to get this across in an email, but I’m going to give it a go..

You might remember me, my names Kris and I’m one of the Student Partners that attended your Presentation Skills lecture last month.

Im the guy with the spiky hair who volunteered, took my jacket off and everybody went woah!

Yesterday, I gave my first proper presentation at the GameCity event in Nottingham with the rest of the academic team. I talked for 10 minutes about a student’s perspective on XNA.

Thanks to the tips I picked up from your talk, I think I gave the best presentation I have ever done. I got laughs and people genuinely looked interested in what I was saying.

Afterwards, I got loads of really positive feedback not just about the topic, but the style in which I presented it in.

I think the words “thank you” really isn’t enough to cover the benefits your training has had on my confidence, but it’s all I can say in an email! If I ever see you at an event, I will be sure to get you a drink

Thank you once again :)

 

Knowing that I’ve helped someone like Kris feel more confident about presenting to an audience gives me a really warm feeling and really makes my job feel worthwhile and I’m doing the right thing.  Thanks Kris, you’ve really made my day…

Posted in Coaching, General musings | 1 Comment »